Services
Give you better service support.
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SPOT SERVICE
AKKO STAK has a 1,500-square-meter warehouse with excellent product storage conditions and supports large-volume product orders.
Introduction to the quality inspection service team
AKKO STAR has ayoung and passionate young team, professional holding cooperative factories andoverseas partners, and has established a full-process work sustem such as RED, design.and import and export trade customer service.
Full Name
Designer
Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Full Name
Designer
Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Full Name
Designer
Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Full Name
Designer
Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
PACKING AND SHIPPING
AKKO STAR has an excellent transportation team, a sufficient number of transportation vehicles and a variety of transportation methods. During transportation preparation, AKKO STAR will package the products for transportation to ensure that the goods will not be damaged due to bumps or other reasons during transportation.
AFTER-SALES policy
AKKO STAR products implement the national three guarantees policy:
If a performance failure occurs within 7 days from the date of sale of the product, consumers can choose return, exchange or repair services with the purchase voucher.
If a performance failure occurs within 15 days from the date of sale of the product, consumers can choose exchange or repair services with the purchase voucher.
If a performance failure occurs during the product warranty period, consumers can enjoy free maintenance services with a valid purchase voucher.
Note: Consumers must return goods within 7 days and exchange goods within 15 days.
If a consumer encounters a performance failure during normal use of the product, the consumer must ensure that the product, other accessories in the package, and the internal and external packaging are in good condition.
FAQ
A: Hello, the lighting product is faulty. It is recommended that an electrician first check whether the switch and line connections are normal. If the problem still cannot be solved, please contact the store where you purchased it or call the service hotline for consultation.
A: Hello, the installation of lighting products requires professional electricians to standardize the installation and wiring according to the installation requirements in the product installation instructions.
A: Hello, AKKO STAR lighting products do not provide free installation. Please consult your local store for specific costs.
A: Hello, some AKKO STAR lighting products can be controlled by mobile phones. The specific operation depends on the actual function of the product.
